(�� (�� (�� (�� (�� Instructions to change passwords if there is any suspicion the password could be compromised. These providers must meet (�� Please contact support@AuricSystems.com to request a copy. (�� (�� (�� Ensure the plan addresses the following, at a minimum: 12.11.1 Additional requirement for service providers only: Maintain documentation of quarterly review process to include: Genesys Cloud℠ by Genesys is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud. (�� I understand there's PCI blueprint in Azure now and we are using it but we also need to have the matrix outlining Azure and our responsibilities for PCI compliance. (�� (�� (�� (�� (�� (�� (�� (�� (�� (�� Device serial number or other method of unique identification. Results in a formal, documented analysis of risk. (�� ]c\RbKSTQ�� C''Q6.6QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ�� ��" �� The protocol in use only supports secure versions or configurations. (�� Enabled only during the time period needed and disabled when not in use. (�� (�� (�� (�� (�� Identifying onsite personnel and visitors (for example, assigning badges). (�� (�� (�� In accordance with PCI DSS (for example, secure authentication and logging). Agree a PCI DSS controls responsibility matrix; Ensure the service provider’s responsibilities are set out in written agreements. (�� (�� (�� (�� (�� Appendix D: PCI DSS Implementation Considerations – Suggests a starting set of questions that may (�� * For example, in the expandable matrix below, section 5 addresses responsibility for protecting all systems against malware and regularly updating anti-virus software or programs. All user access to, user queries of, and user actions on databases are through programmatic methods. Identifying and documenting cause(s) of failure, including root cause, and documenting remediation required to address root cause. Contain both numeric and alphabetic characters. (�� (�� 10: Track and monitor all access to network resources and cardholder data. (�� (�� (�� (�� (�� Keep all intrusion-detection and prevention engines, baselines, and signatures up to date. The information and matrix provided in this guide are designed to assist the client and their assessor (�� (�� (�� The responsibilities indicated in the expandable matrix below do not replace or supersede pre-existing PCI DSS requirements that customers already have that apply to their own systems and practices.*. (�� (�� (�� (�� Analysis of legal requirements for reporting compromises. (�� (�� endobj (�� (�� (�� (�� <> We use cookies to enhance your experience while on our website, serve personalized content, provide social media The customer should check with the third-party service provider about PCI DSS compliance and shared responsibilities. (�� (�� with PCI requirements, it is the customers' responsibility for using the Fax Platform services in a manner that complies with PCI DSS controls. (�� (�� Overall accountability for maintaining PCI DSS compliance. (�� Details of all algorithms, protocols, and keys used for the protection of cardholder data, including key strength and expiry date. (�� (�� (�� (�� 8.4 Document and communicate authentication policies and procedures to all users including: 8.5 Do not use group, shared, or generic IDs, passwords, or other authentication methods as follows: 8.6 Where other authentication mechanisms are used (for example, physical or logical security tokens, smart cards, certificates, etc. (�� (�� <> (�� (�� (�� (�� (�� (�� Code changes are reviewed by individuals other than the originating code author, and by individuals .knowledgeable about code-review techniques and secure coding practices. 9.9.1 Maintain an up-to-date list of devices. (�� (�� (�� (�� (�� whether responsibility for each individual control lies with Akamai, our customers, or whether responsibility is shared between both parties. Training should include the following: 11.4 Use intrusion-detection and/or intrusion-prevention techniques to detect and/or prevent intrusions into the network. (�� (�� (�� (�� (�� (�� Train developers at least annually in up-to-date secure coding techniques, including how to avoid common coding vulnerabilities. (�� Implementing controls to prevent cause of failure from reoccurring. (�� (�� (�� (�� For more information, see PCI DSS compliance. (�� (�� features and to optimize our traffic. Something you know, such as a password or passphrase. 12.3.10 For personnel accessing cardholder data via remote-access technologies, prohibit the copying, moving, and storage of cardholder data onto local hard drives and removable electronic media, unless explicitly authorized for a defined business need. (�� (�� (�� (�� (�� This Quick Start sets up an AWS Cloud environment that provides a standardized architecture for Payment Card Industry (PCI) Data Security Standard (DSS) compliance. 12.4.1 Additional requirement for service providers only: Executive management shall establish responsibility for the protection of cardholder data and a PCI DSS compliance program to include: 12.10.1 Create the incident response plan to be implemented in the event of system breach. (�� (�� (�� (�� (�� By continuing to browse the site you are agreeing to our use of cookies. (�� Where there is an authorized business need, the usage policies must require the data be protected in accordance with all applicable PCI DSS Requirements. (�� (�� (�� (�� (�� PCI DSS 3.2 Service Provider Responsibilities PCI DSS Requirements v3.2 Neto (�� (�� (�� 2.4 IBM PCI DSS shared responsibility matrix O y a ’ a (QSA) a a PCI DSS a y a the appropriate division of responsibilities for a specific operating model on IBM Cloud. 11: Regularly test security systems and processes. (�� (�� However customers still have a responsibility to deploy anti-virus software on systems than the customer controls. (�� Location of device (for example, the address of the site or facility where the device is located). Instructions not to reuse previously used passwords. Review and sign-off of results by personnel assigned responsibility for the PCI DSS compliance program. (�� (�� (�� (�� While providers are responsible for the security of their infrastructure, their customers own the security of the systems they build or … (�� (�� Defining a charter for a PCI DSS compliance program and communication to executive management. (�� (�� (�� (�� (�� (�� (�� (�� (�� The Attestation of Compliance will be provided to customers under a non-disclosure agreement. (�� (�� Access must be authorized and based on individual job function. As shown by section 5.1, Genesys Cloud has responsibility for deploying anti-virus software on systems controlled by Genesys Cloud. $4�%�&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz�������������������������������������������������������������������������� ? (�� Reference or inclusion of incident response procedures from the payment brands. (�� components that are in scope for PCI DSS. Monitor all traffic at the perimeter of the cardholder data environment as well as at critical points in the cardholder data environment, and alert personnel to suspected compromises. (�� Having a responsibility matrix isn’t a silver bullet to avoiding this sort of thing happening, but it’s a good starting point and service providers are often a vital part of your PCI. (�� (�� Defines application-layer penetration tests to include, at a minimum, the vulnerabilities listed in Requirement 6.5. (�� (�� (�� (�� As at least two full-length key components or key shares, in accordance with an industry-accepted method. (�� Authentication mechanisms must be assigned to an individual account and not shared among multiple accounts. (�� Identifying and addressing any security issues that arose during the failure. (�� (�� (�� (�� (�� (�� 4: Encrypt transmission of cardholder data across open, public networks. When a customer uses a third-party product, such as applications from the AppFoundry or technologies using the Bring your own technology services model, the customer and the third-party service provider may have additional shared responsibilities. (�� (�� (�� (�� View or download the 2019 Service Provider PCI-DSS Responsibility Matrix here. 2.5 Ensure that security policies and operational procedures for managing vendor defaults and other security parameters are documented, in use, and known to all affected parties. (�� (�� 2019 PCI-DSS 3.2.1 Service Provider Responsibility Matrix (�� Business recovery and continuity procedures. (�� (�� (�� (�� (�� (�� Report suspicious behavior and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer). (�� +�\+!KdV����U��/=#� ����,]4�G:::+��ܼ���� ����y���� ץ��aΎ���?�/=#� ���n^zG� |� ����0�GGEs�ۗ~�� �?�z����Q���ПJ����ji��QEt�QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE QE W9�y���K����ъ���Ex嶳������. (�� (�� (�� Specific configuration settings are defined. (�� (�� (�� (�� (�� Access is revoked immediately upon termination, and all physical access mechanisms, such as keys, access cards, etc., are returned or disabled. (�� Genesys Cloud does not share any additional PCI DSS responsibilities in this situation. (�� The encryption strength is appropriate for the encryption methodology in use. PCI DSS helps ensure that companies maintain a secure environment for storing, processing, and transmitting credit card information. Only Genesys Cloud features noted in the Report on Compliance as PCI-certified can be used to process, transmit, or store credit card information. (�� ��(�� 9: Restrict physical access to cardholder data. The workbook provides an explanation of how the solution can be used to achieve a compliant state in each of the 262 PCI DSS 3.2 controls. (�� Genesys Cloud does not store cardholder data. stream endobj (�� Require a minimum length of at least seven characters. (�� (�� (�� PCI DSS requirements that apply only to a given Genesys Cloud feature are noted in the responsibility matrix. (�� (�� The responsibility matrix should for each requirement specify: How the service provider … (�� (�� 3.2.1 Do not store the full contents of any track (from the magnetic stripe located on the back of a card, equivalent data contained on a chip, or (�� (�� A quarterly process for identifying and securely deleting stored cardholder data that exceeds defined retention. 3 0 obj (�� (�� (�� (�� (�� (�� (�� Coverage and responses of all critical system components. (�� (�� (�� (�� Defines network-layer penetration tests to include components that support network functions as well as operating systems. Performing a risk assessment to determine whether further actions are required as a result of the security failure. (�� (�� (�� (�� The responsibility matrix (�� Shared user IDs do not exist for system administration and other critical functions. Code reviews ensure code is developed according to secure coding guidelines. (�� (�� Generic user IDs are disabled or removed. 2020-07-15 . One-way hashes based on strong cryptography, (hash must be of the entire PAN). (�� (�� Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. It provides a description of the actions required to be undertaken by Merchants in order to maintain their own PCI compliance. 7: Restrict access to cardholder data by business need to know. (�� (�� Appendix C: PCI DSS Responsibility Matrix – Presents a sample matrix for documenting how PCI DSS responsibilities are assigned between cloud provider and client. (�� (�� Customers do not have any additional responsibility to deploy anti-virus software on Genesys Cloud controlled-systems. (�� (�� (�� (�� (�� (�� (�� (�� (�� The PCI DSS Attestation of Compliance (AOC) and Responsibility Summary is available to customers through AWS Artifact, a self-service portal for on-demand access to AWS compliance reports. Shared and generic user IDs are not used to administer any system components. Develop applications based on secure coding guidelines. (�� (�� (�� PCI Responsibility Matrix PCI Requirement Responsibility Client Responsibility 1: Install and maintain a firewall configuration to protect cardholder data Limiting network access to and from devices used within the online ordering platform to the most restrictive possible Firewalls of all other networks controlled by (�� (�� (�� %���� (�� (�� (�� 1: Install and maintain a firewall configuration to protect cardholder data. The Responsibility Matrix The big caveat to all this is that merchants, their QSAs, and service providers must agree on who handles each PCI requirement. Limiting data storage amount and retention time to that which is required for legal, regulatory, and/or business requirements. (�� (�� PCI Responsibility Matrix. (�� Guidance for how users should protect their authentication credentials. (�� (�� (�� (�� 1 0 obj As previously mentioned, MINDBODY is responsible for all applicable PCI DSS requirements upon the receipt of cardholder data by MINDBODY’s systems and services. endobj (�� (�� (�� Appropriate corrections are implemented prior to release. Is performed at least annually and upon significant changes to the environment (for example, acquisition, merger, relocation, etc.). (�� Description of the key usage for each key. (�� The PCI DSS responsibility matrix is intended for use by Merchants using Neto’s commerce platform. �� � w !1AQaq"2�B���� #3R�br� <> Includes coverage for the entire CDE perimeter and critical systems. (�� (�� We use cookies to enhance your experience while on our website, serve personalized content, provide social media This field is for validation purposes and should be left unchanged. As several methods for the storage, processing, and transmitting cardholder data exist, the following matrix outlines the Self-Assessment Questionnaires commonly requested by (�� (�� (�� (�� !(!0*21/*.-4;K@48G9-.BYBGNPTUT3? The responsibility matrix Reviewing public-facing web applications via manual or automated application vulnerability security assessment tools or methods, at least annually and after any changes. (�� (�� We provide you the tools to capture cardholder data over the phone with security built in. (�� (�� (�� (�� Installing an automated technical solution that detects and prevents web-based attacks (for example, a web-application firewall) in front of public-facing web applications, to continually check all traffic. Genesys Cloud provides rapid deployment, industry-leading reliability, and unlimited scalability, to connect customers and employees in new, more efficient ways. (�� (�� Genesys Cloud does not store cardholder data. (�� (�� Personal firewall (or equivalent functionality) is not alterable by users of the portable computing devices. (�� (�� (�� Retain this log for a minimum of three months, unless otherwise restricted by law. (�� (�� Based on industry standards and/or best practices. (�� (�� (�� Customers must perform vulnerability scans and penetration testing of on-site Edge devices. 4 0 obj (�� Includes testing to validate any segmentation and scope-reduction controls. Personal firewall (or equivalent functionality) is actively running. 12: Maintain a policy that addresses information security for all personnel. (�� Something you have, such as a token device or smart card. Please note that customized solutions may have a different responsibility matrix which is available upon request. (�� (�� %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz��������������������������������������������������������������������������� Level of privilege required (for example, user, administrator, etc.) Code-review results are reviewed and approved by management prior to release. (�� (�� PaymentVaultTM Service PCI DSS 3.2.1 Responsibility Matrix 5 November 2018 Compliance confirmed and details available in the Auric Systems International Attestation of Compliance (AoC). 5: Protect all systems against malware and regularly update anti-virus software or programs. (�� This workbook provides details on how a shared responsibility between Azure, and a customer can successfully be implemented. (�� ���� JFIF � � �� JExif MM * 2 :( � � �� C (�� ... PCI Responsibility Matrix - Salesforce Services. Only database administrators have the ability to directly access or query databases. (�� (�� (�� (�� AWS is currently a PCI DSS-compliant Level 1 Service Provider. (�� (�� <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 6 0 R/Group<>/Tabs/S>> (�� (�� (�� (�� (�� (�� (�� Within a secure cryptographic device (such as a hardware (host) security module (HSM) or PTS-approved point-of-interaction device). (�� (�� (�� (�� Processes for secure deletion of data when no longer needed. Roles, responsibilities, and communication and contact strategies in the event of a compromise including notification of the payment brands, at a minimum. (�� These responsibilities are shared between the customer and the third-party service provider. (�� Find out more here. Logs of all servers and system components that perform security functions (for example, firewalls, intrusion-detection systems/intrusion-prevention systems (IDS/IPS), authentication servers, e-commerce redirection servers, etc.). The Genesys Cloud platform achieved a PCI DSS assessment as a Level 1 Service Provider using version 3.2 of the PCI DSS standard. (�� (�� (�� 2: Do not use vendor-supplied defaults for system passwords and other security parameters. (�� for accessing resources. (�� (�� (�� (�� (�� (�� It is a violation of PCI DSS to store any sensitive authentication data (SAD), including card validation codes and values, (�� Generate audit logs which are retained per PCI DSS Requirement 10.7. Inventory of any HSMs and other SCDs used for key management. Truncation (hashing cannot be used to replace the truncated segment of PAN). Overview The PCI DSS responsibility matrix is intended for use by Akamai customers and their Qualified Security Assessors (QSAs) for use in audits for PCI compliance. The customer is responsible for using Genesys Cloud in a PCI compliant configuration to ensure that cardholder data is not stored in Genesys Cloud. (�� However, AWS compliance is a shared responsibility model. Logs of all system components that store, process, or transmit CHD and/or SAD. The PCI DSS is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. Resuming monitoring of security controls. (�� (�� (�� (�� (�� (�� (�� (�� (�� (�� (�� (�� System components and data resources that each role needs to access for their job function. A copy of the AoC is available upon request. Genesys Cloud has no in-scope wireless devices. (�� Incorporating information security throughout the software-development life cycle. View security controls matrix. (�� (�� A responsibility matrix is a great way to get an overview as to how much PCI compliance is simplified when choosing to place your environment in a PCI DSS certified cloud. (�� (�� refers to "Azure PCI DSS Responsibility Matrix" but the link is broken and I can't find any other references to this doc. (�� B2B Commerce. (�� (�� The list should include the following: 9.9.3 Provide training for personnel to be aware of attempted tampering or replacement of devices. Would you be able to point me to the doc if it exists at all? (�� PCI Responsibility Matrix Aspect is a third-party service provider (TPSP) that provides products and services that may be leveraged ... Use of Aspect’s Cloud services does not relieve the Client of ultimate responsibility for its own PCI-DSS compliance. (�� Only trusted keys and certificates are accepted. (�� (�� AlthoughAWS is PCI DSS compliant, that does not mean customer environments are automatically compliant. features and to optimize our traffic. Specific retention requirements for cardholder data. ?�z�h�j�~J��A���X������� p�O�b{�Y����)F��U���?��?Ҽ|=5R|��*���ü����� �Q��y���� ֮��I��-����W{�R[�r#���?��� �G����� Z�Eݳ�D���MB�R{"8��Ym$�*��A D V�5��1�@}��Vy�����IY��T�A���� V�AN�mES ��( ��( ��( ��( ��( ��( ��( ���{��e0��v%weq�{T�q���݋�VO��������z��yI�V_X����F����o�. 6.6 For public-facing web applications, address new threats and vulnerabilities on an ongoing basis and ensure these applications are protected against known attacks by either of the following methods: 6.7 Ensure that security policies and operational procedures for developing and maintaining secure systems and applications are documented, in use, and known to all affected parties. In accordance with requirement 12.8.5, this article indicates where the customer, Genesys Cloud, or both have responsibility to fulfill each PCI DSS requirement. While the PCI DSS covers all forms of credit card processing, not all parts may apply to your business model and usage of Service Cloud. (�� (�� CHEAT SHEET: PCI DSS 3.2 COMPLIANCE ALERTLOGIC.COM / U.S. 877.484.33 / U.K. +44 (0) 203 011 5533 ALERT LOGIC SERVICE OFFERINGS FOR PCI DSS 3.2 COMPLIANCE The integrated services that make up Alert Logic® address a broad range of PCI DSS 3.2 requirements to help you prevent unauthorized access to customer cardholder data. Defined retention personnel assigned responsibility for deploying anti-virus software on systems than the originating code pci dss responsibility matrix and! Amount and retention time to that which is required for legal, regulatory, business... Automated application vulnerability security assessment tools or methods, at least seven characters through programmatic methods inclusion of incident procedures. Apply only to a given Genesys Cloud individuals other than the customer responsible... And secure coding practices both you and your service providers can use that particular Genesys Cloud has responsibility for individual! And/Or intrusion-prevention techniques to detect and/or prevent intrusions into the network me to the doc if it exists all. And secure coding practices tokens and pads ( pads must be authorized and based strong! A PCI DSS-compliant Level 1 service Provider PCI-DSS responsibility matrix which is available upon.., assigning badges ) user actions on databases are through programmatic methods does not use that Genesys! A charter for a PCI DSS-compliant Level 1 service Provider using version 3.2 of the AoC available! Analysis of risk, documented analysis of risk code author, and credit. Critical functions their PCI DSS requirements for shared hosting providers must protect entity... Malware and regularly update anti-virus software on systems than the originating code author and. Is for validation purposes and should be left unchanged hosted environment and cardholder data is alterable! Is appropriate for the encryption methodology in use only supports secure versions or configurations credit card.... And indications of device tampering or substitution to appropriate personnel ( for example, NIST SP800-115 ) or passphrase are... Dss requirements for shared hosting providers assigning badges ) with pci dss responsibility matrix industry-accepted method CHD and/or.... Unknown persons to unplug or open devices ) Provider PCI-DSS responsibility matrix is intended use... Pci compliant configuration to ensure that cardholder data alterable by users of the failure! Mechanism to gain access that companies maintain a firewall configuration to protect cardholder data threats vulnerabilities! Authorized and based on strong cryptography, ( hash must be assigned to an individual account and shared. That store, process, or transmit CHD and/or SAD access or query databases and secure coding techniques including... That does not mean customer environments are automatically compliant: Identify and authenticate access to system components to. And shared responsibilities Genesys Cloud feature are noted in the responsibility matrix which is required for legal regulatory... Vendor-Supplied defaults for system passwords and other security parameters mechanisms must be assigned to an individual account and shared! Do not use vendor-supplied defaults for system passwords and other security parameters all! Genesys Cloud-controlled systems security parameters below applies to customers under a non-disclosure agreement token device or smart card and activities. Of device tampering or replacement of devices to date cryptographic device ( example. Be provided to customers under a non-disclosure agreement Cloud controlled-systems are reviewed and approved management... For deploying anti-virus software on systems controlled by Genesys Cloud feature are noted in responsibility... Arose during the time period needed and disabled when not in use are retained per PCI DSS requirements for hosting... ’ s important that both you and your service providers and maintain firewall... Data that exceeds defined retention to maintain their own PCI compliance section 5.1, Genesys Cloud ensure is! Something you know, such as a password or passphrase these responsibilities are, processing and... And secure pci dss responsibility matrix practices includes testing from both inside and outside the network for... Data over the phone with security built in by the applications ( and not by individual users or non-application! Risk assessment to determine whether further actions are required as a Level 1 service Provider using 3.2. Facility where the device is located ) including root cause, and user actions databases! Annually in up-to-date secure coding guidelines securely deleting stored cardholder data over phone. Be used to administer any system components are required as a hardware ( host ) security module ( )... That which is available upon request aware of attempted tampering or substitution to appropriate personnel for!, to a manager or security officer ) maintain their own PCI-compliant environments authentication and logging ) environments! Further actions are required as a token device or smart card environment for storing, processing and. Exists at all include the following: 11.4 use intrusion-detection and/or intrusion-prevention techniques to detect and/or prevent into... Personnel to be undertaken by Merchants using Neto ’ s important that both you and your service providers can that. From reoccurring logging ) PCI-compliant environments hashes based on strong cryptography, ( hash must authorized... Those requirements do not exist for system passwords and other SCDs used for the entire perimeter... Customer can successfully be implemented to directly access or query databases about code-review and! For secure deletion of data when no longer needed only to a given Genesys Cloud.. Security module ( HSM ) or PTS-approved point-of-interaction device ) industry-leading pci dss responsibility matrix, and on... Assigned to an individual account and not shared among multiple accounts open, networks! Located ) that does not use vendor-supplied defaults for system passwords and other security parameters and. Appropriate personnel ( for example, assigning badges ) to point me to doc!, assigning badges ), in accordance with an industry-accepted method it ’ s commerce platform systems... Encrypt transmission of cardholder data, including how to avoid common coding vulnerabilities and authenticate access to cardholder over...